Whether it's off-shore or domestic, outsourcing can help your company never miss a customer interaction. Business Process Outsourcing is used by many companies to help them save money and always be ready for the customer. We have experience in outsourcing operations that help your business.
Systems are the heart of making the business work. Having good, integrated systems and information allows your company to execute the vision. We can help in the design and development of these key systems.
With 25+ years of industry experience, our priority is execution. Turning ideas and concepts into concrete solutions that will improve your company. Operations is our core competency. Taking the order, processing the order and shipping the order. Developing systems to leverage this process and use the information to better understand who your customer is. We can assist in the following areas:
Handling the customer interaction, no matter how it is received will be your customers' first experience with you. Telephone, e-mail, web chat and mail are all areas of expertise. We can help make those channels work more efficiently and accurately.
Shipping the order efficiently and accurately is equally important to a positive customer experience. Picking, packing, shipping, warehousing and returns are all important parts to proper fulfillment. We can assist in design, layout and best practices.
Copyright © Porto Consulting Services, LLC. All rights reserved.