A consulting company consults. Often, the advice is difficult to make actionable. Experience is what makes the difference.
With over 25 years of real industry experience, problems had to be solved and solutions executed. That's what makes our approach different. Not only can the advice be useful, but the advice can be used.
Operations is the heartbeat of the organization. Unfortunately, operations can be viewed as a necessary evil. Reliable, efficient and integrated operations can be your competitive advantage. Operations are critical to providing the customer a world class experience. Taking the order, making sure you have the inventory and shipping the order are all part of that experience.
Experience makes the difference
Customer contacts come from many channels including telephone, email, web sites and mail. Handling these contacts efficiently and accurately is the first step in a positive customer experience.
Systems are the heart of making the business work. Having good, integrated systems and information allows your company to execute the vision. We can help in the design and development of these key systems.
Shipping the order efficiently and accurately is equally important to a positive customer experience. Picking, packing, shipping, warehousing and returns are all important parts to proper fulfillment. We can assist in design, layout and best practices.
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